Cancellation Policy

Customer’s Right to Cancel:

* Before Shipment: The customer has the right to cancel their order and receive a full refund if the order has not yet been shipped. Please contact us as soon as possible via email at contact@estrellitakids.com or by phone at +905010662808 to cancel your order.

* After Shipment: If the order has already been shipped, the cancellation will be treated as a return. Please refer to our “Return Policy” for more details.

Cancellation by Estrellita:

* Product Unavailability: In rare cases, an order may be canceled if the requested product is out of stock. The customer will be notified as soon as possible, and a full refund will be issued.

* Payment Issues: An order may be canceled if there are problems with the payment process or if the payment is not received within one day of the order date.

Important Notes:

* The refund processing time may take up to one business day, depending on the policies of the bank or payment provider.

* Please keep a copy of your order confirmation to facilitate the cancellation or return process.

To Contact Us Regarding a Cancellation:

* The fastest way is via WhatsApp at: +905010662808

* Email: contact@Estrellitakids.com

* Phone number: +905010662808

"See It Before You Pay" Service in Jordan

To ensure your complete satisfaction, we offer you the chance to inspect and examine your order thoroughly before payment.
Before Payment
* Free Inspection: Feel free to open the products and check them to make sure they are in good condition.
* Free Returns/Exchanges: If you change your mind for any reason before payment, you can return or exchange any item completely free of charge.
* For Prepaid Orders (Credit Card or Bank Transfer): If you decide to return your order upon inspection, the refunded amount will be transferred back to you on the same day.
* Cash on Delivery: This service is available for orders with a minimum value of 20 JOD and a maximum value of 60 JOD.
After Payment
Once you have received your order and completed the payment, you will be responsible for any shipping and return costs if you request an exchange or return later.
Return or Exchange Fees:
* Shipping Cost: 5 Jordanian Dinars.
* Internal Delivery Cost: 3 Jordanian Dinars.
* Customs Duty: 4 Jordanian Dinars.
Note: Please keep the invoice and payment receipt in case you need to return or exchange an item later

Free Returns & Exchanges

You can take advantage of our free return service when you inspect your order before payment.

Important Notes:

You have the right to return an item or your entire order at no cost during the inspection process, before completing the payment.

For prepaid orders (credit card or bank transfer), the refunded amount will be transferred back to you on the same day of the return.

Once you receive and pay for your order, Estrellita Kids is no longer responsible for the cost of returning or exchanging any product. In this case, the customer is responsible for all associated fees.

For more details, please refer to our Inspection on Delivery page.