Distance Selling Agreement

1. Overview:

1.1 This Distance Selling Agreement applies to all purchases made on the Estrellita online store for children’s clothing.

2. Member Site:

2.1 To access certain features and benefits, customers may opt to become members of the Estrellita website.
2.2 Membership terms and conditions are outlined separately on the Member Site.

3. Buyer-Seller Relationship:

3.1 The buyer agrees to provide accurate and up-to-date information during the purchasing process.
3.2 Estrellita commits to delivering products that meet the specified quality standards.

4. Right of Withdrawal:

4.1 Customers have the right to withdraw from the purchase within 14 days of receiving the goods.
4.2 The withdrawal period starts from the day the customer receives the goods.
4.3 To exercise the right of withdrawal, customers must notify Estrellita via the provided contact information.

5. Legal Legislation:

5.1 This Distance Selling Agreement is governed by the laws of [Turkey].
5.2 Any disputes arising out of or in connection with this agreement are subject to the exclusive jurisdiction of the courts of [Turkey].

6. Delivery and Return Information:

6.1 Estrellita provides worldwide shipping services.
6.2 Shipping times may vary depending on the customer’s location.
6.3 Detailed shipping and delivery information, including fees and estimated delivery times, is available on the dedicated Shipping and Delivery page.
6.4 For information on returning products, refer to the Return and Refund Policy section (Section 2).

7. Contact Information:

7.1 For inquiries related to membership, buyer-seller relationships, right of withdrawal, legal legislation, or delivery and return information, contact customer service:
– Email: estrellitaticaret@gmail.com
– Phone: [+90 (501) 066 28 08]

8. Agreement Acceptance:

8.1 By becoming a member, making a purchase, or using the services provided by Estrellita, you acknowledge and agree to abide by the terms outlined in this Distance Selling Agreement.

9. Modification of Terms:

9.1 Estrellita reserves the right to modify or update the terms of this agreement. Any changes will be effective immediately upon posting on the website. It is the customer’s responsibility to review the terms periodically.

Thank you for choosing Estrellita!

"See It Before You Pay" Service in Jordan

To ensure your complete satisfaction, we offer you the chance to inspect and examine your order thoroughly before payment.
Before Payment
* Free Inspection: Feel free to open the products and check them to make sure they are in good condition.
* Free Returns/Exchanges: If you change your mind for any reason before payment, you can return or exchange any item completely free of charge.
* For Prepaid Orders (Credit Card or Bank Transfer): If you decide to return your order upon inspection, the refunded amount will be transferred back to you on the same day.
* Cash on Delivery: This service is available for orders with a minimum value of 20 JOD and a maximum value of 60 JOD.
After Payment
Once you have received your order and completed the payment, you will be responsible for any shipping and return costs if you request an exchange or return later.
Return or Exchange Fees:
* Shipping Cost: 5 Jordanian Dinars.
* Internal Delivery Cost: 3 Jordanian Dinars.
* Customs Duty: 4 Jordanian Dinars.
Note: Please keep the invoice and payment receipt in case you need to return or exchange an item later

Free Returns & Exchanges

You can take advantage of our free return service when you inspect your order before payment.

Important Notes:

You have the right to return an item or your entire order at no cost during the inspection process, before completing the payment.

For prepaid orders (credit card or bank transfer), the refunded amount will be transferred back to you on the same day of the return.

Once you receive and pay for your order, Estrellita Kids is no longer responsible for the cost of returning or exchanging any product. In this case, the customer is responsible for all associated fees.

For more details, please refer to our Inspection on Delivery page.